This can be caused by couple of reasons.
After each use, remove the roller stones from the roller shaft (by removing the nut at the end of the roller shaft) and clean inside the hole thoroughly. Clean the stainless steel roller shaft also thoroughly and make sure chocolate is not sticking anywhere. Presence of chocolate between the roller shaft & roller stones can make the roller stone to freeze and prevent it from rotating normally. This in turn can damage the center pin of the stainless steel vessel.
If the roller assembly is dropped and the roller shafts get misaligned, it can cause the stones to freeze.
If the melanger or Grindeur is switched on with the ingredients inside the drum, it can prevent the roller stones from rotating normally. Always start the unit with only cocoa butter or any liquid you are using, and then add the ingredients slowly while the unit is running.
If nut pieces or bigger particle sized ingredients are used in the melanger, the stones can stop rotating. When using melanger for nut butters from macadamia nuts or cashews, always pre-grind them into powder and then use them in the melanger.