Typical examples (but not limited to) of shipping damages in Melangers:

• Visible cracks and dents
• Rattling noise when rocked back and forth gently
• Unusual motor sound
• Motor overheating (warm to touch is acceptable) during operation
• Broken pieces inside the box
• Jammed or defective locking mechanism
• Electrical sparks upon initial start etc.

Inspection Procedure:

Thoroughly inspect the unit under sufficient light for any visible damages, dents, and cracks in the exterior surface. Inspect the top, bottom, front, and back, left side and right side. Look for any loose/broken pieces inside the box.

One of the possible damages is to the motor mount inside the grinder unit. To check for motor mount damage, place the base unit (without stainless steel vessel and grinding stone assembly) on a stable surface and secure the lock arm in its place. Slowly rock the unit back and forth. Observe for any sound caused by the motor moving inside the shell (motor touching the plastic shell).

Connect the unit to the appropriately rated outlet (depending on which you ordered -110 V / 220 V).  Remove the vessel and grinding stone assembly; lock the arm in its place. Turn the switch on. You should hear a smooth motor running sound (just a humming sound) – no scratching sound. While the motor is running, slowly rock the unit back and forth and observe for any unusual sound of motor touching the exterior shell. There should be no change in the motor running sound.

CAUTION !! Do not use the unit if there is unusual sound while running the unit.

Damage caused by using the unit with broken motor mount is not covered by shipping company or by the manufacturer. Customer pays for the additional damage caused by using the unit damaged in transit.