Warranty

We take pride in Quality merchandise, Customer service, and Prompt delivery. Our products are manufactured with the best quality materials and passed through a complete QA procedure before being shipped to the customer. If you need help with service of our products, we assist you promptly.

All the units carry a minimum of one year warranty against manufacturing defect from the date of purchase. Warranty covers only manufacturing defect and applies only to the original purchaser for the units purchased from CocoaTown LLC or its authorized dealers or authorized web malls.

Typical examples (but not limited to) of manufacturing defects are:

• Defective or prematurely failed Gearbox and/or motor
• Defective Belt
• Defective on arrival (not physical damage) – unit does not start
• Intermittent operation - loose contact
• Leaky drum, imperfect roller stones or wiper

For availing the Warranty service, contact us for a Service Authorization Number and instructions. Units sent for service without a Service Authorization Number will not be accepted.

Warranty Service is provided at the service location, at Roswell GA.

For large scale commercial appliances, defective parts can be shipped back to CocoaTown (instead of shipping the whole unit), for repair or replacement.

Limitations:

• Shipping Damages are not considered as manufacturing defect. However, damages due to shipping will be handled as per details given under Shipping Damages.
• Warranty does not cover normal wear and tear, intentional damage, usage for other than intended purpose, improper use, being involved in accident etc.
• Products bought as resale or used equipment, bought from other than CocoaTown or their authorized dealer, are not covered under warranty.
• Units can be repaired or replaced (depending on the defect) at the discretion of CocoaTown technician.

The maximum liability for CocoaTown is the cost of the unit stated in the original invoice. CocoaTown is not responsible for any loss or damage, direct or consequential, resulting from the use of the product. This warranty is expressly in lieu of all other warranties expressed or implied (statuary or otherwise) and of all other obligations on CocoaTown part.

Warranty addendum for shipments outside USA:

The Melangers and Grindeurs^TM are thoroughly tested against their specifications.

The units are insured against any shipping damage if the shipping arrangement is made by CocoaTown^TM. Any shipping damage will be covered by the shipping courier.

It is not practical to provide warranty repair service from USA for the units shipped outside USA. If the unit arrives with no shipping damage, but has DOA (Defect On Arrival), we provide procedures to identify the problem and will ship the replacement part. Customers will have to get the defective parts replaced locally by a qualified / certified repair person. The DOA has to be reported to CocoaTown^TM within 2 working days after the unit is delivered. For those units that need service after the warranty period. CocoaTown^TM will supply the spare parts at a reasonable price.