We take pride in Quality merchandise, Customer service, and Prompt delivery. Our products are manufactured with the best quality materials and passed through a complete QA procedure before being shipped to the customer. If you need help with service of our products, we assist you promptly.
All the units carry a minimum of one year warranty against manufacturing defect from the date of purchase. Warranty covers only manufacturing defect and applies only to the original purchaser for the units purchased from CocoaTown LLC or its authorized dealers or authorized web malls.
Typical examples (but not limited to) of manufacturing defects are:
For availing the Warranty service, contact us for a Service Authorization Number and instructions. Units sent for service without a Service Authorization Number will not be accepted.
Warranty Service is provided at the service location, at Roswell GA.
For large scale commercial appliances, defective parts can be shipped back to CocoaTown (instead of shipping the whole unit), for repair or replacement.
The maximum liability for CocoaTown is the cost of the unit stated in the original invoice. CocoaTown is not responsible for any loss or damage, direct or consequential, resulting from the use of the product. This warranty is expressly in lieu of all other warranties expressed or implied (statuary or otherwise) and of all other obligations on CocoaTown part.
Warranty addendum for shipments outside USA:
The Melangers and GrindeursTM are thoroughly tested against their specifications.
The units are insured against any shipping damage if the shipping arrangement is made by CocoaTownTM. Any shipping damage will be covered by the shipping courier.
It is not practical to provide warranty repair service from USA for the units shipped outside USA. If the unit arrives with no shipping damage, but has DOA (Defect On Arrival), we provide procedures to identify the problem and will ship the replacement part. Customers will have to get the defective parts replaced locally by a qualified / certified repair person. The DOA has to be reported to CocoaTownTM within 2 working days after the unit is delivered. For those units that need service after the warranty period. CocoaTownTM will supply the spare parts at a reasonable price.